Refund & Return Policy

Last updated: September 23, 2026

At Cakefill, we want you to love every order you receive. Because our products are food items, we are unable to accept returns of opened or used products. However, if your order arrives damaged, defective, incorrect, or there is an issue with your order, we’re happy to help.

Damaged or Defective Products

If your order arrives damaged or you believe there is an issue with the product, please contact us within 7 days of delivery at cakefillco@gmail.com.

Please include:

• Your order number

• A description of the issue

• Photos of the product and packaging, if applicable

Once we receive your request, we’ll review the issue and determine the best resolution. Depending on the circumstances, we may provide a replacement or issue a refund.

Incorrect Orders

If you received the wrong product or your order is missing an item, please contact us within 7 days of delivery. We’ll work with you to correct the issue as quickly as possible.

If we made an error with your order, we will cover any reasonable costs associated with correcting it.

Returns

Because Cakefill products are food items, we do not accept returns of opened or used products.

If you have received an unopened product that you would like to return for another reason, please contact us before sending anything back. Returns are not automatically approved and must be authorized by Cakefill in advance.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged product.

Refunds

If your refund is approved, the refund will be issued to your original payment method.

Once a refund has been processed, please allow your bank or payment provider additional time to post the funds to your account. Processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the refund is due to an error on our part, a damaged product, or another issue determined by Cakefill.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at cakefillco@gmailcom.

We will do our best to accommodate cancellation requests received before an order has shipped. Once an order has shipped, we may be unable to cancel it.

Final Sale Items

Certain products, promotional items, or discounted items may be designated as final sale and may not be eligible for return or refund except where required by applicable law.

Contact Us

If you have a question about your order or believe there is an issue with a product, please contact us:

Cakefill
Email: cakefillco@gmail.com
Website: https://www.cakefill.com/

We’re always happy to help make things right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cakefillco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cakefillco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cakefillco@gmail.com.